Frequently Asked Questions
Course Access FAQ
Your access to CPAx On-Demand begins immediately upon registration giving you access to individual courses and subscriptions.
Once on the CPAx On-Demand site, navigate to the course you are interested in, then click “enroll” or “add to cart” in the top right corner. Once enrolled, you can begin viewing immediately or go to My Courses to watch later.
Course Content Details
Course Registration FAQ
You can buy an individual self-study course at any time and watch it in CPAx On-Demand, or you can purchase unlimited access to CPAx On-Demand and select from more than 100 courses in A&A, tax, ethics, and technology for one year from date of purchase.
Once you have registered for an account you can access and purchase the subscription from the On-Demand home page where it says “Buy Now”
You will have unlimited access to all CPA Crossings self-study courses that are included in CPAx On-Demand and can be viewed on CPA Crossings’ course search. You will also be able to access any new self-study courses that are added during your subscription.
Those who purchase an individual self-study course have up to 90 days after the date of purchase to complete the course and take the exam.
Those with unlimited CPAx On-Demand have 90 days of access to individual courses upon enrollment. Your access to subscription courses may be revoked immediately upon the end of your subscription’s duration.
Course Completion Details FAQ
Certificates of completion are available in the menu in the top left corner then selecting the ribbon next to a complete course.
General FAQ
All courses in CPAx On-Demand are NASBA-approved, making them accepted for CPE credit in all states.
Our goal is to make every effort to ensure that you have a positive experience with our on-demand course system. If you are unhappy or have any concerns about our services at any time, please contact us immediately at (877) 370-2220 or email us directly at info@cpacrossings.com. We reserve the right to terminate your access to the service at any time for failure to pay any outstanding amounts due. The following is an outline of our refund policy.
Individual course registrations – If you are dissatisfied with a course that you have registered for, let us know prior to completing the final exam and we will provide you a full credit to register for any of our other course offerings of equivalent CPE hours. We cannot offer refunds or credit for courses where you have received CPE credit.
Unlimited access – Unlimited access to CPAx On-Demand requires an annual commitment. If you are dissatisfied with the service, you may cancel within the first 30 days for a full refund. In the event you have earned CPE credit in the first 30 days, you will be charged $25 per CPE credit earned and this will be subtracted from your refund amount. No refunds will be provided for mid-year cancellations requested more than 30 days after purchase.
Webinars are conducted using an online conferencing and training software application called WebEx. The client software downloads automatically after you log in to your WebEx meeting and requires no additional installation. For your first webinar, please allow a few minutes for it to load. Alternatively, you can select “Join from your browser” if the App is not working well.
Once you are registered online, you will receive an email confirmation listing the WebEx instructions, link and details. This email will come from sender CPA Crossings. If you do not receive this email immediately after your registration has been processed, first check your spam folder. In addition, when the session is launched you will receive a reminder email with a direct join link. If the link is not available, call the CPA Crossings Webinar Hotline at 877.370.2220 ext. 1 for assistance.
Participants can join webinars up to 30 minutes before the webinar start time. We suggest joining the session at least 15 minutes prior to start time to allow for WebEx configuration, and any unforeseen issues. For technical issues, please contact WebEx Support at (866) 569-3239.
Webinars are conducted using WebEx online meeting software and teleconference for audio. A telephone (optional) and computer (Mac or PC) with an internet connection are required.
Click on the link you received in the Login Instructions email and enter the password found in that email. Scroll down to the bottom where you will see a section called “Course Materials.” Click on the blue hyperlink file name to save to your desktop. If you see PASSWORD PROTECTED where the filename should be, scroll down to the very bottom of the page, click the “View Session Details” button, then enter the password: Webinarsl. You should now see the blue hyperlink for the course materials.
Once you click on the link to join the webinar, you will see a section above “start webinar” that says “Audio” this will default to “use computer audio” if you prefer to have a phone select “call me” or “call in to connect with your phone”. If you have already joined you can select “audio & video” at the top and select “switch audio” to access these same audio options.
You can interact with the presenter and other participants using the chat or the Q&A panel found in the bottom right corner of your screen with a chat bubble or the … menu.
It is an option for all presenters to use video conferencing at their discretion.
Four polling questions per hour will be offered at random intervals to confirm all participants are actively engaged. A participant must answer 70% of the polling questions to receive full credit for the webinar, per the requirements of NASBA (National Association of State Boards of Accountancy). Polling questions appear on the right side of your screen periodically and will be available for a few minutes. Once you have submitted an answer it will be retained.
In addition to poll responses, participants must be logged in to the session for SO minutes per CPE credit.
You will receive your record of attendance via e-mail within 24 hours of completion of the webinar.
